We also value your feedback and suggestions — they help us continually improve the Tradies Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Hutch Underwriting has recently unveiled a revamped professional indemnity (PI) insurance policy specifically designed for Australian tradespeople. This new offering aims to provide comprehensive coverage by integrating advice, design, and incidental cyber exposures into a single solution. - read more
In a significant development for Australia's trades sector, digital agency Viz has partnered with Ivory Insurance to offer specialised insurance coverage tailored for tradies and small business owners. This collaboration aims to address the unique risks faced by professionals in various trades, providing comprehensive protection and peace of mind. - read more
Hutch Underwriting has launched Trade Pack, a new insurance solution designed to meet the diverse needs of Australian tradespeople while minimizing administrative complexities. This offering is tailored for trades such as bricklayers, carpenters, landscapers, painters, and shop fitters, providing a streamlined approach to insurance coverage. - read more
Insurance Australia Group (IAG), a leading insurer in Australia, has reported a significant 91% increase in net profit for the first half of the 2024-2025 financial year, reaching $778 million. This substantial profit growth is largely attributed to favourable weather conditions during the period. - read more
Public liability insurance is a type of coverage designed to protect businesses and their owners against claims that may arise from accidents or injuries that occur on their business premises or as a direct result of their business activities. For tradespeople, these policies can cover incidents such as property damage or personal injury to a customer or member of the public. - read more
Income protection insurance is a vital safety net for those who earn their livelihood through skilled trades. It is designed to replace a portion of your income if you're unable to work due to illness or injury, ensuring that you can meet your financial obligations while you recover. This type of insurance provides peace of mind, knowing that even if the unexpected happens, your bills can still be paid and your lifestyle maintained. - read more
Commercial vehicle insurance is a specialised type of coverage designed to protect vehicles used for business purposes. It covers a wide range of potential risks including accidents, theft, and damage, ensuring the vehicles vital to your work are adequately protected. This form of insurance is tailored specifically to mitigate the risks associated with using vehicles for trade and business, offering peace of mind to business owners. - read more
Tailored insurance solutions are customised insurance plans that cater to the specific needs and circumstances of individuals and businesses. Unlike traditional, one-size-fits-all policies, tailored solutions provide flexibility and detailed coverage options that align with the unique risks and demands of various professions, including tradespeople. - read more
Knowledgebase
Insurance Policy Excess: The amount you will have to contribute when you make a claim.
