We also value your feedback and suggestions — they help us continually improve the Tradies Insurance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian commercial insurance market has maintained its soft stance throughout the first half of 2026, characterized by competitive pricing and expanded insurer capacity. This trend is largely attributed to improved insurer profitability post-COVID-19, stabilized reinsurance conditions, and a global capital surplus intensifying competition. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly called for decisive action to address mounting sustainability pressures in the Total and Permanent Disability (TPD) insurance market. This call to action follows a CEO roundtable held on April 15, 2026, which included senior representatives from 19 life insurers and reinsurers, as well as officials from Treasury and the Council of Australian Life Insurers. - read more
The 2026-27 Federal Budget, presented by Treasurer Jim Chalmers on May 12, 2026, introduces several measures with direct implications for the Australian insurance sector. These measures include legislated natural hazard definitions and a doubled Australian Prudential Regulation Authority (APRA) prudential threshold. However, the budget also leaves certain areas unaddressed, such as disaster funding and the Hazards Insurance Partnership. - read more
The Australian government has unveiled plans to save $36.2 billion over the next four years by implementing significant changes to the National Disability Insurance Scheme (NDIS). This initiative aims to refocus the NDIS on supporting individuals with significant and permanent disabilities, ensuring the scheme's sustainability. - read more
Tailored insurance solutions are customised insurance plans that cater to the specific needs and circumstances of individuals and businesses. Unlike traditional, one-size-fits-all policies, tailored solutions provide flexibility and detailed coverage options that align with the unique risks and demands of various professions, including tradespeople. - read more
Public liability insurance is a type of coverage designed to protect businesses and their owners against claims that may arise from accidents or injuries that occur on their business premises or as a direct result of their business activities. For tradies, these policies can cover incidents such as property damage or personal injury to a customer or member of the public. - read more
Income protection insurance is a vital safety net for those who earn their livelihood through skilled trades. It is designed to replace a portion of your income if you're unable to work due to illness or injury, ensuring that you can meet your financial obligations while you recover. This type of insurance provides peace of mind, knowing that even if the unexpected happens, your bills can still be paid and your lifestyle maintained. - read more
Commercial vehicle insurance is a specialised type of coverage designed to protect vehicles used for business purposes. It covers a wide range of potential risks including accidents, theft, and damage, ensuring the vehicles vital to your work are adequately protected. This form of insurance is tailored specifically to mitigate the risks associated with using vehicles for trade and business, offering peace of mind to business owners. - read more
Knowledgebase
Double Indemnity: A clause or provision in a life insurance policy that doubles the payout in cases of accidental death.
